If you’ve lost your SIM card or switched networks, you may need to complete an SRD change cellphone number update to continue receiving messages from the South African Social Security Agency (SASSA). The number linked to your SASSA SRD grant is important for receiving OTPs, payment confirmations, and status updates. Without updating it, you could miss key notifications about your grant.
Here’s how to change your cellphone number for your SRD grant quickly and correctly.
Why the SRD Change Cellphone Number Process Is Important
SASSA uses your registered cellphone number to send:
- Grant payment alerts
- One-time PINs (OTPs) for login and verification
- Reapplication or approval messages
If you don’t complete the SRD change cellphone number process after losing your old number, you might not be able to log in to the SRD website or receive messages about your grant status.
How to Do SRD Change Cellphone Number Online
You can update your cellphone number through the official SASSA SRD portal. Follow these steps carefully:
- Go to https://srd.sassa.gov.za
- Scroll down and click on “Change My Cellphone Number”
- Enter your South African ID number and old cellphone number
- Type in your new cellphone number
- You’ll receive a One-Time PIN (OTP) for verification
- Enter the OTP to confirm and complete the update
After you finish the process, your new cellphone number will be linked to your SRD grant account.
SRD Change Cellphone Number When You Lost Your Old SIM
If you no longer have access to your old cellphone number, you’ll need to verify your identity manually before SASSA can update your details.
Here’s what to do:
- Visit the nearest SASSA office with:
- Your original South African ID document
- A sworn affidavit explaining why you need to change your number
- Your new cellphone number (with proof of ownership if available)
- A SASSA officer will process your SRD change cellphone number request.
- The update usually takes a few working days to reflect.
How to Check If Your SRD Cellphone Number Has Been Changed
To confirm that your number was successfully updated:
- Go to the SRD website and log in using your ID number and new cellphone number.
- If your profile loads successfully, the change has been completed.
- You’ll also receive an SMS notification confirming the update.
Problems You May Face During SRD Change Cellphone Number
Some applicants may face delays or errors when trying to update their number. Common issues include:
- Not receiving OTPs
- “Number not found” message on the portal
- Slow updates in the system
If any of these happen, wait 24 hours and try again. If the issue continues, contact SASSA at 0800 60 10 11 or email grantsenquiries@sassa.gov.za for help.
Safety Tips for SRD Number Changes
- Always use your own cellphone number—don’t register with someone else’s.
- Keep your new SIM card safe and active.
- Never share your OTP or personal ID number with anyone.
- Only use the official SASSA website for updates.
The SRD change cellphone number process ensures that your SASSA account stays active and secure. If you lose your old SIM or switch to a new number, update your contact information immediately to keep receiving payment alerts and verification messages.
For any official changes or support, visit the SASSA SRD website at https://srd.sassa.gov.za or contact your local SASSA office.
