There is no single SASSA status channel that works for everyone. The right one depends on two things: which grant you are asking about, and what your phone can do. The SRD (R370) grant has its own website with a monthly result, while the older persons, disability and child grants are followed up through SASSA’s grant portal, call centre or a local office. Below, each route is summed up in the same three points so you can compare them quickly, followed by a recommendation for common situations.
Each channel at a glance
- SRD website (srd.sassa.gov.za). Needs: your ID, the phone number on your SRD application, a browser and some data. Shows: your result for each month, the decline reason, and a pay day for approved months. Covers: the R370 SRD grant only. Full steps are in the SRD website status walkthrough.
- SASSA Services portal (services.sassa.gov.za). Needs: an account registered with an email address and a cellphone for a PIN. Shows: the progress of applications you lodged through that portal. Covers: permanent grants applied for online. It does not show SRD results.
- Call centre, 0800 60 10 11. Needs: any phone and your ID number; free from a landline or cellphone, weekdays 08:00 to 16:00. Shows: whatever the agent can see on your file. Covers: all grants, including office applications that have no online status.
- WhatsApp, 082 054 0016. Needs: WhatsApp and data. SASSA’s 2026 booklet lists this number as its WhatsApp chatbot and channel. What the chatbot can return for your own application is covered on the SASSA WhatsApp status page. Treat any other “SASSA WhatsApp” number as unofficial.
- Email, GrantEnquiries@sassa.gov.za (SRD@sassa.gov.za for the SRD). Needs: an email account. Shows: a written reply, which is slow but leaves a record. Covers: all grants.
- SASSA local office. Needs: your ID and the time to travel and queue. Shows: your full file, and staff can fix problems on the spot, including biometric checks. Covers: every grant.
- Moya app. Needs: the app installed. It does not check anything itself; it opens the official SRD website without using your data. Covers: the SRD only, because it simply carries you to srd.sassa.gov.za.
- USSD code *134*7737#. Government promoted this code for the SRD in 2020 and 2021. SASSA’s 2026 booklet leaves it out, so treat it as unreliable. The SASSA USSD code page explains what is known.
- Gov Chat. A government partner that helped launch the SRD in 2020. SASSA no longer mentions it among its channels, so use it only if it simply passes you to the official site.
Which method suits your situation
You applied for the SRD and have a smartphone
Use the SRD website. It is the only channel that shows the month-by-month result and the pay day as SASSA records them, and it is free apart from the data.
You have a smartphone but no data
Open the SRD website through a data-free route, or call the toll-free number. Which options really cost you nothing is set out in the data-free SASSA status options guide.
You only have a basic phone
Call 0800 60 10 11. It works on any handset and does not need airtime. If the lines are busy, try early in the morning, or ask someone you trust to run the SRD website check with you on their phone, using your own registered number for the PIN.
You applied for a permanent grant at an office
SASSA’s booklet puts the follow-up on you if the office could not decide on the day: call the centre, email GrantEnquiries@sassa.gov.za or go back to the office. The SRD website and the SRD tools above cannot see these applications.
Something is wrong, not just slow
For a failed facial check, a changed phone number or a payment that never arrived, an office visit or the call centre will get further than any self-service channel, because staff can see why your file is stuck.