Once your SRD appeal is in, the waiting starts, and the obvious question is where to see whether anything has happened. The short answer: your appeal has its own record on the tribunal’s website, separate from the R370 status page you normally use. Here is how to find it, how to read what it shows, and when a long silence deserves a follow-up.
Where an SRD appeal’s progress is recorded
Appeals are decided not by SASSA but by ITSAA, the tribunal set up to hear social assistance appeals. The tribunal keeps your appeal on srd.dsd.gov.za, the same Department of Social Development site where you lodged it. The appeals link on srd.sassa.gov.za leads there too. No other website, app or WhatsApp service can show you an appeal’s progress, so ignore offers to “check your appeal” elsewhere.
Signing in works the way it did when you appealed: your ID number, the cellphone number on your SRD application and an SMS PIN. If you have not lodged anything yet, start with how the SRD appeal process works instead.
Reading the appeal record month by month
Because you appeal each declined month on its own, the tribunal site lists each appealed month separately. The wording on screen can change, so focus on which stage each month has reached:
- Lodged, no decision yet. The tribunal has your appeal and has not ruled. This is the normal state for weeks after you submit.
- Decided in your favour. The tribunal has overturned SASSA’s decline for that month.
- Decided against you. The tribunal agreed with SASSA’s decline for that month.
- A month missing from the list. No appeal was recorded for it. Check whether you finished submitting that month, and whether it is still inside its 90-day window.
What a decision means for your money, including back-payment, is covered on our page about understanding your appeal result.
Why your normal SRD status page may not match
The R370 status page on srd.sassa.gov.za shows SASSA’s own monthly decisions. It does not track the appeal, so an appealed month can keep saying “declined” there while the tribunal is still working on it. Use the tribunal site for the appeal and the SASSA site for everything else, such as new months, bank details and pay days.
How often to look, and when to follow up
ITSAA aims to decide appeals within 60 to 90 days and sends its reply electronically. Checking every day will not speed that up. A practical rhythm:
- Write down when each month’s appeal went in.
- For the first two months, a check every week or two is plenty. Keep the phone with your registered number switched on so the tribunal’s messages reach you.
- Once 90 days have passed with no decision, contact ITSAA on 012 312 7727 or grantappeals@dsd.gov.za. Give your ID number, the month appealed and the date you lodged it.
If you are already past that point and the appeal still shows no result, our page on a reconsideration that stays pending looks at long waits in more detail. If the decision went against you, see what to do after a declined appeal.